Internet transmissions are never completely private and secure. You understand that any message or information you send via any site may be read or intercepted by others. Furthermore, you should not give your password to anyone. If you share your computer with other people you should LOG OUT from the Mobile Essentials website and close your browser window when you are done. Mobile Essentials will not be responsible for any loss and damage whatsoever caused through the use of the Mobile Essentials website.

We want you to feel secure in the knowledge that we take all the steps necessary to protect your confidentiality. Please read this Privacy Statement so that you understand what kind of information we gather from our site and the specific steps we take to protect your personal information once we have stored it. From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Personal information about visitors to our sites is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

We may collect information to deliver products or services to you, to complete other transactions with you or on your behalf and/or to better understand your requirements and preferences.

This information enables us to personalise and improve our service and in particular to provide offers that are of greater interest or benefit to you.

When you place an order and/or register your details with us, we store that information for future reference. This saves you time when you place another service request or shop with us again as you don't have to re-enter your details.

Sometimes we may add to your personal information, information gathered from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

The personal information we collect is in most cases supplied by you when you register your details, place a service request for your warranty/non warranty item, place an order or provide feedback to us. Generally, the information we collect includes your name, business name, address, delivery address, phone numbers, email address etc. If you place a service request we also request and gather information that relates to your service request.

We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

You should be aware that we may use your email address to contact you in the future. We will not sell or pass on your details to third parties.

Links to other websites
Mobile Essentials provides links to websites outside of the Mobile Essentials site. These linked sites are not under the control of Mobile Essentials. Mobile Essentials is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

For your convenience, the Mobile Essentials website may include links to site on the Internet which are owned, published and maintained by third parties. Please note that such linked sites are not under our control, and therefore Mobile Essentials cannot assume any responsibility for the content of such linked sites. Links to the Mobile Essentials website are prohibited without the consent of Mobile Essentials.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

During the normal course of a repair it may be necessary for the technician to reset or software upgrade the handset. Doing so may result in the loss of all user-generated data stored on the handset.