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Exchange and Refund
1. Price Change
1.1 Retail and online prices of products are subject to change without notice.
1.2 There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
2. Exchange and Refund (Change of Mind)
2.1 Mobile Essentials do not offer Refund for change of mind.
2.2 Mobile Essentials only offer exchange or Mobile Essentials credit notes for change of mind when all of following conditions are met:
a) The product is NOT USED and come with ORIGINAL PACKAGE.
b) Within 30 days from the date order dispatched and left the warehouse.
c) With original receipt / tax invoice.
d) Contact customer service team by email: productsupport@mobileessentials.com.au for exchange authorisation.
e) Not the on-sale product.
2.3 No exchange will be made for damaged parts.
2.4 Customer is responsible for the delivery fees of exchange (include “send back from customer to Mobile Essentials” and “Mobile Essentials send product to customer again”).
3. Exchange and Refund (Faulty Product)
3.1 Mobile Essentials offer exchange or refund for manufacturer faulty products within 30 days from the date of purchase (as the date shown on tax invoice). If you have questions, please contact customer service team by email: productsupport@mobileessentials.com.au for details.
3.2 Mobile Essentials recommend you to check the product before use to ensure the product meets your standards. Also, if any defective fault detected, please do not use the product and contact us as soon as possible.
4. Wrong Product or Delivery Issues
4.1 Any incorrect, missing or damaged items received must be reported to Mobile Essentials within 24 hours of you receiving the delivery.
4.2 If item(s) received is not what was ordered please do not open the sealed package in which it was sent.
4.3 Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. This includes wrong colour, wrong model, or wrong style of the case compared with order description. Mobile Essentials owns the title of any extra goods shipped with your order that have been dispatched in error.
5. Incorrect Installation
Under no circumstance will Mobile Essentials accept the return or exchange claim for item(s) that are damaged due to incorrect installation of the item.
6. Changes or Modifications
Mobile Essentials may amend these Sales Terms and Conditions from time to time. Mobile Essentials will notify customer any major change of these Sales Terms and Conditions at least 30 days prior to change.
For full sales terms & conditions, please click here.
